According to reports, a bug in the KB4532693 update is hiding user-profiles and their respective data on some Windows 10 systems.

Issues with KB4532693 have been reported on Microsoft forums (1, 2, 3, 4), Twitter, Reddit, and tech support sites like AskWoody, Bleeping Computer, and BornCity, ZDNet reported.

Users are reporting that after installing the update they can no longer view or access their original Windows 10 profile.

According to reports users are logged into a blank/default Windows 10 profile where all their previous data is missing. This includes access to installed apps, desktop wallpapers, desktops files, downloads, and others.

Multiple reports that the Feb Cumulative Update for Win10 (1903? 1909?) resets the desktop — custom icons missing, background set to Windows logo — and would not recognize the established logon account.

However, users need not panic. Their data is not lost, but merely hidden.

According to a report on Bleeping Computer, the bug is caused by a faulty KB4532693 installation procedure. More precisely, the bug occurs because the Windows Update service creates a temporary profile to handle the installation procedure, but fails to remove it after installing KB4532693.

When the update finishes, this temporary profile remains the one that users are being logged into.

According to reports, the original user profile folders are still available on disk but renamed with a .000 or .bak extension.

There is a way to recover these profiles, but the steps are too complicated and might lead to situations where users might permanently lose their data.

A simpler solution would be to uninstall the faulty KB4532693. Multiple users have reported that removing the faulty update restores their old profiles.

Not all Windows 10 users are impacted by this KB4532693 bug, and most will likely have no issues installing the update.

Those impacted can go to Windows Update >> View update history >> Uninstall updates and right-click on the KB4532693 entry to uninstall it.

Earlier today Microsoft pulled KB4524244, another Windows 10 update that was freezing new installations and causing booting issues for some users.

Microsoft has not pulled KB4532693, at the time of writing.

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Windows 10 is in a rut. The platform has been hit with multiple problems in recent weeks and partners have been making things even worse. But now an important new Windows 10 warning (and the failure behind it) falls squarely on Microsoft’s shoulders.

Picked up by the ever-excellent Ghacks, Microsoft has issued a warning to all its 800M Windows 10 users that a serious and long-running bug in the platform is not actually a bug at all. Instead, the problem was introduced “by design”. And it’s worrying on multiple levels, Forbes reported,

What Microsoft confirms it did was quietly switch off Registry backups in Windows 10 eight months ago, despite giving users the impression this crucial safeguarding system was still working. As Ghacks spotted at the time, Registry backups would show “The operation completed successfully”, despite no backup file being created.

Backing up a registry is a crucial last line of defence for many businesses and everyday users. Should a Windows System Restore point fail, barring the use of third-party software, the registry backup is all you have. And yet Microsoft has now spelt out what was actually happening:

“Starting in Windows 10, version 1803, Windows no longer automatically backs up the system registry to the RegBack folder. If you browse to the WindowsSystem32configRegBack folder in Windows Explorer, you will still see each registry hive, but each file is 0kb in size.”

Windows 10 1803 was released in October and, despite the issue being flagged to Microsoft in its Feedback Hub service at the time, only now is the company coming clean about what happened. Ironically, this disclosure comes just two months after Microsoft pledged to give Windows 10 users more “control, quality and transparency”.

So why has Microsoft done this? In the company’s own words: “to help reduce the overall disk footprint size of Windows”. And how big is a registry backup? Typically 50-100MB.

In an extremely belated attempt to put things right, Microsoft has detailed a workaround. Ironically, it involves editing the registry but this will undoubtedly have come too late for users who, in their hour of need, discovered the registry backups Windows 10 told them were “completed successfully” were nothing of the sort.

In recent months Microsoft has intensified its attempt to move hundreds of millions of Windows 7 users to Windows 10. But it is actions like this, which is why many of them will resist to the bitter end.

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